Custom Graphics orders are generally dispatched within the turnaround time listed on product pages, after receipt of payment and are shipped via Australia Post or DHL with tracking and drop-off without signature.
Shipping times are dependant on the specific carriers at the time of shipment, and are not controlled by Rival Ink in any way.
Free Shipping options use standard economy shipping and exclude large items such as plastics and other hard parts.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
We advise you to group your items in one order.
We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees.
International packages may be delayed by customs; unfortunately Rival Ink has no control over this.
Shipping times vary depending on location, time of year and local postal service.
Mis-Delivery / Wrong Addresses
Please notify us immediately if the wrong address was inputted during checkout so we can update it before shipping.
If the item is already shipped then we are not liable for lost or delivered packages. We recommend immediately calling your delivery partner to change the delivery address. We cannot do this for you. Only the recipient on the package can call and change the delivery address.
We will not re-ship, replace or refund orders if lost for wrong addresses. It is up to the customer to give correct information. No exceptions.
All returned “Invalid Address” packages are non-refundable, and will be charged a re-delivery fee to re-ship from Rival Ink.
Custom Products / Graphics / Seat Covers
Please note that we cannot accept returns on any custom printed products or seat covers as they are custom made to order for each customer.
We do not accept returns for customised graphics and other customised products that have been made specifically for you.
Please make sure you double check your order form before placing your order as it will be printed with the colour choices, race number, spelling and logos that you specified. Once your order is printed no changes can be made.
Motocross Graphics are a consumable. Our graphics are produced using the highest quality motocross specific materials available today.
At Rival Ink we aim to ensure that you are completely satisfied with your purchase, every time you shop with us.
Apparel / Accessories
If you are not satisfied with the product that was sent to you, you have 7 business days to reach out to our team at [email protected] to resolve any issues.
Damaged / Defective or Incorrect item
If you receive a damaged item, or an incorrect item due to an error on our part, you must inform us within 48 hours of receipt. Under these circumstances, we will fix or exchange the product at our expense and refund your return postage costs. If you receive a product which is subsequently found to be defective, you should contact us immediately for further instruction.
Please reply to your order confirmation email directly, or email us with your name, address and invoice number, a description of the nature of the error or fault and attach pictures clearly showing the issue so that we can work out a solution for you.
Please note that you are responsible for any returned items until they are received by Rival Ink. Therefore, we recommend that you return your item by recorded delivery. The cost of returning items for the reasons above is your responsibility.
Rival Ink Design Co.
10/55 Commerce CCT
Yatala, QLD 4207