Shipment

Custom Graphics orders are generally dispatched within the turnaround time listed on product pages,  after receipt of payment and are shipped via Australia Post with tracking and drop-off without signature. If you prefer delivery by another courier please notify us when placing order.

Free Shipping options use standard economy shipping and exclude large items such as wheel sets and plastic kits.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

 


 

Returns

Please note that we cannot accept returns on any custom printed products or seat covers as they are custom made to order for each customer.

We do not accept returns for customised graphics and other customised products that have been made specifically for you.

Please make sure you double check your order form before placing your order as it will be printed with the colour choices, race number, spelling and logos that you specified. Once your order is printed no changes can be made.

Motocross Graphics are a consumable. Our graphics are produced using the highest quality motocross specific materials available today.

At Rival Ink we aim to ensure that you are completely satisfied with your purchase, every time you shop with us.

Please note that you are responsible for any returned items until they are received by Rival Ink. Therefore, we recommend that you return your item by recorded delivery. The cost of returning items for the reasons above is your responsibility.

Damaged / Defective or Incorrect item

If you receive a damaged item, or an incorrect item due to an error on our part, you must inform us within 48 hours of receipt. Under these circumstances, we will exchange the product at our expense and refund your return postage costs. If you receive a product which is subsequently found to be defective, you should contact us immediately for further instruction.

Please return items to the address below with a copy of your invoice and / or your name, address and invoice number, a description of the nature of the error or fault and state if you require a refund or an exchange.

Rival Ink Design Co.

10/55 Commerce CCT

Yatala, QLD 4207